Banking

A key global initiative that currently unites much of the world is the 2030 Agenda for Sustainable Development. Launched by the United Nations back in 2015, Agenda 2030 is an action plan for “people, the planet and prosperity”, which countries and stakeholders, acting in collaborative partnership, have pledged to implement.

Ms. Juliet Morris of International Banker interviews Ms. Nahla Khaddage Bou-Diab, Deputy General Manager and Chief Operating Officer of AM Bank on the bank’s approach to customer service, the take-up of digital banking in Lebanon and the “opportunity gap” for women employed in the Middle East banking sector.

Problems have continued to mount for the German banking sector in 2019. According to Ronit Ghose, the global head of banks research at Citibank, German lenders are in a much worse position than their European counterparts—and that even includes Italy when it comes to profitability.

Customers today are leery of sharing with businesses too much of what they consider to be one of their most valuable assets: their personal data. And it’s no wonder, as data breaches abound. Fortunately for banks in the United Kingdom, they rank more highly than other businesses in customer estimation of data guardianship, according to recent research. How can businesses across sectors bolster customer trust in their data handling?

Mr. Simon Hughes of International Banker interviews Mr. Ade Adebiyi, CEO and Managing Director of Guaranty Trust Bank Sierra Leone on the bank’s CSR strategy, its corporate and commercial offerings, and the bank’s exceptional performance figures.

Although banks have been in financial services longer than anyone else, they have a thing or two to learn about customer service from the mammoths in the retail sector. Retail subscription services are taking off, promising to deliver combinations of products conformed to the needs and likes of customers, whose preferences are well known from data analyses. What similar steps can banks adopt in their drive to augment customer satisfaction?

ISO 20022, the ISO standard for the interchange of electronic data between financial institutions, has arrived and is shaking up the payment sector worldwide. Migrating to the new system is voluntary, but the advantages of lower cost, greater fraud protection, increased customer satisfaction are quickly winning over banks and businesses alike, making its blanket adoption inevitable. What do bank managers need to do to prepare for this payment-processing overhaul?

Why would anyone choose to work for a bank in the Digital Age? For several reasons. According to one chief innovation officer, if you enjoy challenge, energy, innovation, agility then the right bank is the right place for you. As banks face a pivotal moment, warding off inventive challengers on every side, the secret to their longevity resides in customer-centricity. Product value is still important, but so is consumer gratification.

There are enough new terms floating around banking to make one’s head spin, and along comes greenfield bank. This refers to the growing trend among incumbent banks to create standalone digital banks that are as agile and innovative as the fintechs and neobanks. After considering how difficult and expensive it is proving to be for banks to break out of their legacy-infrastructure moulds, this approach makes a lot of sense.

Sustainability is popular in so many ways today, including in investment. It’s not surprising that banks are going all out to link their brands with such a trendy concept. But Lundquist has dived beneath the surface to determine where European banks really stand on sustainability, how it is molding their corporate strategies and communications. The results prove that most banks still have a way to go to be fully credible.