Companies

Nigeria’s Zenith Bank is a financial-services stalwart with a commanding presence throughout its domestic market and much of West Africa. Our interview with Group Managing Director and CEO Ebenezer Onyeagwu addresses the key ways the bank is breaking new grounds on innovation, aiming to deliver a consistently superior banking experience to its customers and ultimately becoming Nigeria’s premier retail banking institution.

Republic Bank Ghana follows an ambitious vision of setting the “standard of excellence in customer satisfaction, employee engagement, social responsibility and shareholder value while building successful societies”. We spoke with the bank’s managing director, who described how it fulfills its vision in the midst of a challenging climate.

Government Savings Bank is a state-owned bank with the mission of being a “social bank” that can drastically lower poverty and inequality throughout Thailand. We spoke with the President and CEO and the First Senior EVP for IT about how the bank is fulfilling its social-banking goals. They detailed the key ways in which they are utilising digital banking innovation to serve those most in need financially.

Produbanco provides top-notch financial solutions to its Ecuadorian customers by exploiting dynamic digital innovations but is equally committed to its Green Territory concept, through which it promotes sustainability objectives. This well-rounded bank covers all the bases by providing responsible, efficient service to its communities.

While claiming to put customers first, most banks operate with a focus on profitability. VM Building Society was founded to support economically marginalised Jamaicans to achieve their goals, especially of homeownership. Its model of members joining together to empower all has endured for 144 years and continues to improve through adaptation.

Serving retail and business clients, BNF Bank engages in conversations and creates solutions to meet customer needs through a simple yet effective product-and-service suite. International Banker spoke with George Debono, CCO, to discuss how BNF operates successfully in a saturated market in the context of environmental and economic flux.

Banco de Brasília grew from a government development bank to a multi-faceted institution serving the varied needs of a range of customers. In our interview, BRB’s president describes how it is fulfilling its purpose of transforming lives by promoting economic, social and human development through simple, innovative financial solutions.

Nigeria’s Bank of Industry has a long history as the country’s foremost development finance institution. Its mandate is to support Nigerian enterprises with both financial and business advisory services, but how it carries that mission out has changed with changing conditions. Today, BOI is still leading Nigeria’s industrial sector through challenging but exciting times.

International Banker is joined by Mr. Olivier Calloud, Chief Executive Officer of Piguet Galland, to discuss the bank’s strategy, maintaining high levels of customer service during the pandemic and future objectives.

In Switzerland, long esteemed for its private banks, Piguet Galland stands out with a “family doctor” model that comprehensively cares for clients’ financial health so they are better equipped to achieve their life goals. The success of this 10-year-old boutique bank’s strategy is confirmed by high client and staff satisfaction levels.