Companies

The Czech Republic’s MONETA Money Bank fully employs digital channels to meet its clients’ needs and expectations while ensuring that its customer experience is “enjoyable”. The pandemic has caused the bank, like many others, to dig deeper into its digital treasure chest, but fortunately, MONETA was better prepared than many to face COVID-19 challenges. In his interview, CEO Tomas Spurný described this innovative bank’s impressive navigation skills through rough waters.

Serbia’s AIK Banka exists for its clients and is committed to exceeding their expectations by constantly seeking channels to innovatively expand its range of products and services while simultaneously living up to the trust its customers have placed in it. In her interview, CEO Jelena Galić explains how the bank is doing much more than just survive the pandemic by continuing its drive to explore new and promising customer-service frontiers.

Brazil’s population is large and diverse, with a varied medley of financial needs to match. Banco Santander Brasil, determined to not simply cope amid the uncertainties created by the pandemic, remains committed to its quest to maximize its efficiency and productivity for customers. Mr. Angel Santodomingo, the bank’s CFO and EVP, recently discussed how the bank’s speed, agility and ingenuity in responding to a changing landscape have sealed its success.

Brazil is among the countries most affected by the COVID-19 pandemic, and its banking sector has been tasked with providing urgently needed financial support to its hard-hit individual and corporate customers. One bank that has stood out during the crisis has been Banco de Brasília S.A. (BRB), serving the Federal District. BRB recently changed its strategy and has met the challenge head-on through timely and successful innovation, leading by example.

The banking industry of Greece, along with the population, was put through its paces during the past decade, as financial troubles snowballed into a national crisis. One of Greece’s long-established traditional banks, National Bank of Greece, withstood the turmoil to emerge today as its country’s pioneer in digital innovation, leading its millions of customers into a future filled with hope for greater choice, efficiency and satisfaction in their banking experiences.

A global crisis is the litmus test of a bank’s fitness to serve its customers. In Belgium, bank-insurer KBC Group has proven throughout the COVID-19 upheaval that it is equipped to weather the storm and make lasting improvements that will outlive the pandemic into the future. Guided by its PEARL+ cultural philosophy and dedication to digitalisation, KBC continues to help all of its stakeholders realise their dreams while protecting them.

Belgium’s bank-insurer KBC Group has learned through experience that thinking differently and aiming for the next level is the surest way to meet its goals of enabling customers as they realize their dreams and protecting them as they progress. In our interview, CEO Johan Thijs explains how KBC is leading through one of the most challenging times the financial and insurance industries have experienced, with its focus trained on customers.

Nordea Bank Apb, based in Finland, has proved that banks can be their customers’ greatest financial support in times of crisis. Long committed to assisting customers to realize their dreams, Nordea has taken proactive steps to ensure that their clients continue to not only survive but thrive during the COVID-19 pandemic. In our interview, CEO Frank Vang-Jensen describes the bank’s resolute commitment to go one step further for its customers.

The question for many banks today is whether to broaden client outreach to as many different customer segments as possible or concentrate on serving a targeted group. Mali’s BICIM, during its massive reorganization three years ago, took the latter route, with exceptional results. Intent on providing excellent personalized service to the country’s top-level clients, BICIM has found its distinctive niche and role, as CEO Samir Mezine describes in our interview.

Leading the banking sector of the affluent UAE is Mashreq Bank, which, after more than 50 years, has proven its unrelenting commitment to place its customers at the centre and innovate to achieve that goal. The bank, known for being the first to introduce game-changing breakthroughs, is guided by its mission to build long-term relationships with its clients. In our interview, Ellis Wang explained the bank’s latest plans and developments.