Companies

Ecuador’s Produbanco is guided by the principle that its essence is its customers. Its commitment to fulfilling its mission of accompanying people and companies daily to overcome their limits, sharing their best experiences and consolidating long-term relationships is realised in its application of digital innovation. The bank seeks to go beyond merely fulfilling financial needs to providing memorable experiences. In our interview, CEO Ricardo Cuesta Delgado shared Produbanco’s latest advances.

Financial institutions and their communities depend on each other, and the banks that recognize this symbiotic relationship succeed where others fail. Success is the case for Fidelity Bank Ghana, guided by its motto “Together We’re More”. Viewing itself in partnership with customers, this heavily awarded bank exemplifies how fruitful working in cooperation with stakeholders, through “normal” times and crises, will ultimately be. Innovation is this bank’s tool to achieve more.

Some banks act as bulwarks in turbulent times; Ecuador’s Banco del Pacífico has been there for its customers through thick and thin for just under half a century. But this progressive bank, dedicated to enhancing the customer experience, has gone beyond anchoring to steering Ecuador’s, and indeed Latin America’s, financial industry into the virgin seas of digital transformation. Its loyal customers have responded to this ahead-of-the-curve bank with wholehearted approval.

The Caribbean island country of Jamaica is a top draw for tourists seeking a tropical paradise, but it also hosts a stable and growing economy serviced by a dynamic banking sector. Driving the digital transformation is First Global Bank, which has served Jamaican communities ably for the past 50 years. In our interview, President and CEO Mariame McIntosh Robinson and Vice President Arlene Williams describe FGB’s vision, values and latest innovations.

Nedbank is ingeniously employing existing and new digital solutions to meet the needs of customers during the COVID-19 crisis.

The Great Recession forced big international banks to re-evaluate risks and “de-risk” some overseas operations, guided by an augmented focus on AML and CFT compliance. Unfortunately for Caribbean banks, de-risking for the North American majors translated into trimming ties with them. Changing the perception that they are “risky” has not been easy for Caribbean bankers, but through resolute, concerted effort, the risk profile of the Caribbean banking industry is improving.

Even the most conventional banks are introducing digital solutions—but few can claim to be completely digital. Poland’s mBank is not only a pioneer in digital banking but digital through and through, committed to offering the cutting-edge products and services that clients need and want via the mobile and online channels that are most convenient for them. In our interview, CEO Cezary Stypułkowski describes mBank’s intentions to innovate even more.

Serbia has endured mixed political and economic conditions but today is enjoying a period of economic growth. One of its top banks, AIK Banka, is well positioned to take advantage of this favourable climate, having determined to serve its clients in the most innovative ways possible while maintaining its long-standing reputation for stability and integrity. CEO Jelena Galić recently updated us on AIK Banka’s progress in fulfilling its client-satisfaction drive.

For nearly 150 years, Belgium’s family-owned Degroof Petercam has held fast to its goal of actively taking care of its clients’ wealth and assets. For this progressive bank, “imagining tomorrow” is synonymous with creating an all-inclusive society in which everyone has a chance to thrive. In our interview, CEO Bruno Colmant and Group Head of Investment Banking François Wohrer describe how Degroof Petercam is transforming clients’ futures for the better.

The Philippines is one of Southeast Asia’s most dynamic newly industrialized countries, and its banking sector continues to evolve within it. Robinsons Bank is one Philippine bank that is not content to stand still but has initiated a strategy for growth that is guaranteed to propel it to new frontiers. As RBank’s Roadmap 2020 transitions into Roadmap 2024, one can expect more milestones to be achieved by this forward-looking, enterprising bank.