Companies

AIK Banka of Serbia continues to give back to society while on its digital-transformation journey. Committed to its promise to exist for its customers, the bank continuously finds new ways to actualize their preferences. In our interview, Jelena Galić discussed the bank’s latest initiatives toward perfecting their customers’ experiences.

Over its 120-year history, TurkishBank Group has stayed true to its identity as a boutique private bank, serving customers in Cyprus, Turkey and the United Kingdom. Human contact is at the heart of its business, but it also prioritises digital transformation through initiatives such as its cutting-edge T-Gate and Open Investment platforms.

Many banks have developed plans and scenarios, but few have been as dedicated to proactively and flexibly realizing them as Alfa-Bank. In our interview, CEO Vladimir Verkhoshinskiy explains what it took for Alfa-Bank to become Russia’s most sizeable, valued and progressive private bank with ambitious plans to continue being on the edge.

UnionBank’s digital prowess has been tested during the pandemic, but these pressures have only inspired the Philippine bank to achieve new pinnacles of innovation. Focused on its goal to be the region’s digital trailblazer, UnionBank has unleashed a slew of useful initiatives to make banking better for its customers, as CEO Edwin Bautista explained.

Prince Bank has in three years risen to prominence in the Cambodian banking sphere. Dedicated to innovation, the bank has pursued all channels to help its customers succeed. In our interview, CEO Honn Sorachna and CDO Bryan Min shared the bank’s latest advances as it pushes ahead with “fresh solutions” to make banking better for customers.

The past two years have seen many ups and downs in banking, but one major “up” story is that of Nordea. As CEO Frank Vang-Jensen explains, Nordea turned things around by centring its operations on its customers and following an ambitious new three-pronged business plan. Nordea’s example can help other banks get back on track to success.

Turkey is a strategically important country, acting as a bridge between Europe and Asia. ICBC Turkey, a subsidiary of China’s ICBC conglomerate, has been a crucial financial link between the two countries over the six years since its inception, helping fulfil China’s ambitious Belt and Road Initiative and driving prosperity in the region.

Kuwait’s Warba Bank was established a decade ago to help bolster the economy. By leading in digitization, it has provided a blueprint for its peers. During his interview, Shaheen H. Al-Ghanem described the bank’s varied offering of digitally delivered products and services, which have resulted in high ratings from its appreciative customers.

The pandemic has stressed the importance of digitization in banking. Zambia National Commercial Bank had established a firm digital foundation before 2020 and has continued to build on it throughout the crisis, growing its customer outreach, increasing its profits and confirming its position as Zambia’s undisputed digital financial leader.

Versus Bank of Côte d’Ivoire attributes its recent sterling achievements to five chief areas: improvement in its governance framework, organisational overhaul to improve operational efficiency, new values focused on the quality of services, agile financing strategy for the COVID-19 crisis and strengthening its risk-management framework.