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Three years ago, Union Bank of the Philippines reached the unprecedented decision to transform itself to be “digital to the core”. Most every bank is introducing digital innovations, but UnionBank’s all-out approach to digital transformation is setting an example that other banks will choose to follow. Throughout its onward march of progress, UnionBank has remained committed to its customers and staff, ensuring that not one of them is left behind.

The rapid adoption of artificial intelligence and machine learning in all corners of the financial sector, particularly in anti-money-laundering (AML) efforts, has excited and inspired onlookers and participants alike. But as with all innovations, there are pitfalls to unquestioning acceptance that can actually worsen the situations these technologies are meant to address. Human intelligence must work cooperatively and in the lead role alongside AI and ML to guarantee the best results.

The West Indies nation of Barbados offers everything for which an investor could ask: a warm and sunny climate, magnificent Caribbean beaches, opportunities to score substantial profit in rental properties and real estate prices moving in a decidedly upward direction. A quick look at a few of the luxury properties currently available on the Barbados market reveals that this island nation may just be the most attractive path around to enduring prosperity.

If it feels as if artificial intelligence is taking over, there’s a reason for it. It is. The democratization of AI has begun, and the technology is set to change the world as we once knew it. Banks won’t be left out of the transformation. While bank senior executives cheer the cost-saving and efficiency-boosting potential of AI, bank employees may fear for their jobs. But that’s where reskilling steps in

Emerging markets are already looking forward to 2019, glad to see 2018 nearly behind them. It turned out not to be a good year for emerging markets as a whole, after being on top of the world in 2017. Factors beyond their control—such as the monetary-tightening regime in the United States and high-flying dollar, trade wars and market corrections in developed economies—are largely to blame, but recognizing this will not erase the pain.

Open banking is an emerging global trend and is expected to drive increased choice for how individuals and businesses consume financial services, is driving significant change as the financial services industry adjusts to a digitally-enabled economy, and is working to appropriately manage the risk of a new digital ecosystem.

Malta, strategically located as a crossroads island nation in the Mediterranean Sea, boasts of having one of the eurozone’s most innovation-driven economies and highest annual GDP growth rates. In our interview, Michael Collis, CEO and MD of BNF Bank plc, describes how this multi-faceted, customer-centric Malta bank is realizing its “re-energised vision of increasing market share, taking the bank across new frontiers, with a desire to build a new future”.

The stewardship responsibility of today’s bank has become more complicated in the light of climate change. Not only does a bank need to be cognizant of its responsibility to safeguard customer finances but also the future of the planet on which we all live. Green finance is an ever more significant influence on the decisions made by bankers determined to reconnect with the needs of society in more ways than just financial.

Successful banks know who the boss is: the customer. And today’s customers, especially those who fall into the Millennial category, demand fast, error-free service delivered seamlessly. Banks confronted by the formidable challenge of adapting to both regulation and technology are also finding that up-and-coming fintechs are adept at meeting the demands of bank clients. Banks, more than they ever have before, must listen closely to their customers.

Money laundering and terrorism financing are serious issues that banks must address, especially as too many financial institutions are complicit in enabling the flow of unlawful funds. Unfortunately, the need to act decisively has also resulted in a disabling tightening of trade finance, sorely needed for economic growth. The new Asian Development Bank Scorecard seeks to ameliorate the inadvertent consequences of AML and CFT compliance.