Ms. Juliet Morris of International Banker interviews Ms. Nahla Khaddage Bou-Diab, Deputy General Manager and Chief Operating Officer of AM Bank on the bank’s approach to customer service, the take-up of digital banking in Lebanon and the “opportunity gap” for women employed in the Middle East banking sector.
Tag:
AM Bank
Lebanon’s AM Bank is guided by a simple but powerful modus operandi: CAN-DO. According to this innovative bank, Can-Do means that its staff can provide exactly what its customers require of them: “a positive outlook and a will to deliver products, services and solutions that really answer” their needs. COO Nahla Bou-Diab spoke with us about the bank’s guiding motto and how it has yielded satisfied customers and staff alike.