Some regulators have initiated innovative payment solutions, while others lag behind. The traditional view that sustainability can be left to market forces is faltering, as our developing payment landscape leaves millions behind, raising concerns about the impacts of cashless societies. The remedy: an efficient, inclusive payment model.
With COVID-19 still dominating the narrative across the global banking industry, arguably the biggest challenge lenders will face in 2021 is how best to maximise the customer experience amidst such a challenging environment. Indeed, given the low interest rates that have continued to weigh heavily on banks’ net interest income (NII)