The financial industry of Sri Lanka, South Asia’s island republic, has withstood its share of turbulence. Standing out is Commercial Bank of Ceylon PLC, led by its vision to be the “most technologically advanced, innovative and customer friendly financial-services organisation in Sri Lanka, poised for further expansion in South Asia”. In our interview with him, CEO and Managing Director S. Renganathan describes how the bank is escalating its positive impact.
The current decade has not been kind to Greece’s financial sector, which has been beset by one crisis after another. And yet, from the rubble, a fully digital bank has arisen, the first in the country. In our interview, Praxia bank’s CEO Anastasia Sakellariou describes what it is like to create a bank with a vision to meet its customers’ needs solely through digital channels while remaining completely human.
Thailand’s sluggish economic growth has raised alarm bells recently, but its banking sector continues to push forward. Krungsri, one of the country’s top five banks, is guided by its mission to responsibly meet the needs of its customers and serve society through sustainable growth. In our interview, Mr. Pornsanong Tuchinda, head of commercial banking, discusses how by combining customer centricity with digital technology, the bank is achieving its goals.
The Central American nation of Costa Rica is regarded as economically sound, although rising government debt has raised alarm bells with credit-ratings agencies. Costa Rica’s financial industry is flourishing, and Banco BCT is at the centre of the action. With strong presence in Costa Rica and neighbouring Panama, BCT offers top-notch banking services. In our interview, Mr. Alvaro Saborío, CEO of Grupo Financiero BCT, provided insight into this financial powerhouse’s human-centred strategy.
Developing markets surmount trials not faced by developed markets, as do their financial-services providers. Forward-looking banks in developing countries implement innovative approaches to maximize customer satisfaction in trying times. One such bank is Kenya’s Guardian Bank, which in its quest to provide its customers with only the best banking experience has developed initiatives that may set a new trend for banks worldwide.
Ecuador, on South America’s northwest coast, is known for its relatively high growth and income and appropriately competitive banking sector. Since 1972, Banco del Pacifico has risen above its peers by serving its customers through the most innovative means available. In our interview, CEO Efrain Vieira Herrera explains how Banco del Pacifico is continuing to break through the traditional boundaries of Ecuadorian banking to new frontiers, much to the delight of its customers.
Costa Rica has been one of Central America’s most prosperous and stable countries, providing many opportunities for its financial sector to flourish—despite the government’s recent liquidity crisis. BAC Credomatic Costa Rica, with its emphasis on placing the customer in the centre, has made the best use of the advantages its home country offers. Country Manager Federico Odio González gave us a run-down on BAC’s commitment to streamlining while improving its operations.
Interview with Ms. Mariame McIntosh Robinson, President and CEO, and Mr. Norman Thompson, Vice President Corporate Banking, of First Global Bank
First Global Bank is living up to its name by being the first to introduce a number of banking breakthroughs in Jamaica. True to its mission statement, FGB seeks to empower people to get ahead in life and business. International Banker spoke with its president and CEO, Mariame McIntosh Robinson, and vice president of corporate banking, Norman Thompson, to learn more about what this forward-looking bank is up to these days.
Interview with Mr. Ricardo Cervera and Mr. Carlos Vara, Managing Directors and Founding Partners, VACE Partners
Private investment bank VACE Partners recognizes that it is only as strong as its team is; combining “intelligence, energy and enthusiasm with experience, ability, relationships and knowledge” has been VACE’s winning formula, enabling it to close on several important deals since its inception a decade ago. International Banker spoke with Ricardo Cervera and Carlos Vara, managing directors and founding partners, to learn more about this rising star on Mexico’s financial horizon.
The landlocked Central Asian country of Kazakhstan is vast in diversity, natural resources and land size but relatively small in population per square kilometer, presenting a challenge for its domestic financial-services providers. ForteBank has been striving to reach customers country-wide through its unique blend of top-of-the-line products and services, with a growing emphasis on digital solutions. In our interview, CEO Guram Andronikashvili discusses the bank’s recent successes and plans for the future.