Increasingly, core banking services no longer occur within the brick-and-mortar walls of a community’s bank. Financial services have broken out into mobile and online banking, with fintechs and neobanks competing with incumbent banks on their own turf. Banks should adapt to digital advances, but building customer trust is the make-it-or-break-it ingredient. Innovation will constantly change, but the need for relational trust between bank and customer will always remain the same.
A bank won’t survive without customer trust; if customers don’t feel safe entrusting their finances with their bank, they will move on. Gaining that trust in the Digital Age is more complicated than in the past, with new banking channels available to a new generation of customers with new cultural priorities. Astute bank leaders are working diligently to maintain the crucial human (H) factor, prioritizing culture alongside more traditional top objectives.
Investing has become more complicated over the last few years, and investment managers are stepping up to the plate. It’s not all about the money any more but also about the climate, human rights and diversity. ESG investing is consuming an ever larger share of the investment marketplace as today’s investors grapple with environmental, social and corporate-governance considerations alongside their goals of maximizing monetary returns.
Corporate governance is moving from back to front stage. Change starts at the top, and a good board of directors is credited with strengthening value creation and stability. What makes a good board? Members should represent their company’s diverse stakeholders and be skilled in a variety of areas that were historically considered the domain of management. For too long, too many boards have fallen short and a reboot is required!
The Top Anti-Money Laundering and Sanctions-Compliance Challenges for Financial Institutions in 2018 and Beyond
The penalties for not complying with ever-evolving anti-money laundering and sanctions regulations are steep and have caught the attention of bank boards and senior management, already besieged by an assortment of other competing challenges. AlixPartners surveyed a variety of institutions to uncover the top AML and sanctions-compliance concerns that financial firms must address, and to discover some of the solutions they are implementing.