The Czech Republic’s MONETA Money Bank fully employs digital channels to meet its clients’ needs and expectations while ensuring that its customer experience is “enjoyable”. The pandemic has caused the bank, like many others, to dig deeper into its digital treasure chest, but fortunately, MONETA was better prepared than many to face COVID-19 challenges. In his interview, CEO Tomas Spurný described this innovative bank’s impressive navigation skills through rough waters.
Belgium’s bank-insurer KBC Group has learned through experience that thinking differently and aiming for the next level is the surest way to meet its goals of enabling customers as they realize their dreams and protecting them as they progress. In our interview, CEO Johan Thijs explains how KBC is leading through one of the most challenging times the financial and insurance industries have experienced, with its focus trained on customers.
Belgium’s KBC has since its inception 20 years ago been committed to meeting its customers’ multiple needs, helping them realize their dreams and protecting them as they achieved them. In the process, it grew into one of Europe’s top bank-insurers, today serving 11 million customers. But that enviable success is not enough. KBC is in the midst of a Digital First metamorphosis that is pushing through the known boundaries of customer service.
Interview with Mr. Johan Thijs, Chief Executive Officer, and Mr. Erik Luts, Chief Innovation Officer, KBC Group
KBC Group, one of Belgium’s top bank-insurers, is guided by its purpose to “help all our stakeholders realise their dreams and protect them”. With core markets across Europe, KBC is imbued by a corporate culture that it has dubbed with the acronym PEARL. Mr. Thijs and Mr. Luts describe how the bank-insurance group is employing its latest digital strategies to actualize its long-standing vision.
Following a period of political turmoil and uncertainty in the UK, the new prime minister, Theresa May, has taken a stand on her views for business reform. She has vowed to enforce worker representatives on boards as part of her vision of “putting people back in control”.