The term “operational efficiency” is not new, and in fact, applies to many industries because it works toward a common goal: to optimize operations so they provide greater returns – whether they be faster time to market, greater volume and/or increased revenue – relative to inputs.
With all of the new developments in banking these days, it’s easy to lose touch with what really matters: the customer experience. To enhance their customers’ journeys and earn their loyalty, research shows that bank staff need to develop effective communication channels, listen and then learn what matters most to customers. What’s important to them may not be precisely what bank employees expect.
Our world has never been more connected, thanks to the internet, and this is especially true in commerce. Via digital communication, the consumer can deal directly with multiple traders, from small to mammoth, of products and services without the assistance of an intermediary. The new network economy introduces opportunities for both cooperation and competition. What are the four main trends in today’s markets?