Sweden’s Handelsbanken is renowned as one of Europe’s leading and most cost-effective banks. The secret to this well-established bank’s prominence lies in its commitment to maximize customer satisfaction. Through its expanding branch network across Northern Europe, Handelsbanken continues to display the wisdom of its decentralized, local-relationship business model. Our interview with Anders Bouvin, president and group CEO, presents an opportunity to learn more about what’s behind the success of this top Nordic bank.
