Sweden’s Handelsbanken is renowned as one of Europe’s leading and most cost-effective banks. The secret to this well-established bank’s prominence lies in its commitment to maximize customer satisfaction. Through its expanding branch network across Northern Europe, Handelsbanken continues to display the wisdom of its decentralized, local-relationship business model. Our interview with Anders Bouvin, president and group CEO, presents an opportunity to learn more about what’s behind the success of this top Nordic bank.
Sweden’s Handelsbanken continues to buck the trend toward pooling bank operations into one centralized command post by living by its “church spire” vision—that is, that a bank’s reach should be limited to what can be seen from atop a church spire. Mats Ernborg, branch manager of Handelsbanken Strandvägen in Stockholm, discusses why this tried-and-true decentralization model works so effectively for his local customers.
Three senior bankers discuss the threat of cybercrime as viewed from three different banking regions
Three seniors bankers discuss their philosophies behind getting the most out of their employees
Three senior bankers discuss how global banking regulation will affect their banks operation.
Three senior bankers, from Europe, Asia and Africa, discuss the disruptive influence of fintech on the banking industry
For nearly a century and a half, Sweden’s banking stalwart Handelsbanken has stubbornly weathered economic and political turbulence, consistently delivering excellent value to its stakeholders through its unmatched growth in profitability. Much of its success is driven by its commitment to offering unrivalled service to its mushrooming customer base.
Simon Hughes of International Banker interviews Mr. Mikael Sørensen, CEO of Handelsbanken UK.
During the second quarter of 2015, in the midst of a Greek debt crisis reaching the tipping point and the spectre of negative interest rates in its domestic market of Sweden, banking leader Handelsbanken reported the best quarterly
Simon Hughes interviews Michael Green, CEO of Svenska Handelsbanken Sweden. *** Well, today I’m with Michael Green, head of Handelsbanken…