UK banks have achieved success in many areas, but when it comes to earning and retaining customer trust, they have fallen short. In an era of big bank failures, scandals and outright greed, public trust in the banking sector has been one of the main casualties. The good news is that it doesn’t have to be that way; banks can turn the tables and win back that crucial trust. But how?
Macrotrends such as shifts in demographics, environmental awareness, urbanization are transforming one of today’s most fundamental asset classes, infrastructure. Required for the operation of any society, infrastructure is providing investors with impressive returns along with opportunities to capture the benefits of these megatrends; infrastructure investment has consequently shown impressive growth in the past decade.
The global financial crisis triggered many changes to the world’s financial system, including the ascension of alternative finance: financial channels, sources and instruments that exist beyond the traditional. Spurred on by the capital needs of fast-growing small and medium-sized firms and prospective real-estate buyers, alternative finance has mushroomed over the past 10 years into a multi-faceted, ever-evolving financial powerhouse capable of overcoming barriers to obtaining finance.
Traditionally the banking sector has been shrouded in secrecy, guardians of not only customer financial data but their own internal information. In the aftermath of the 2007 financial crisis, stakeholders, customers and regulators have demanded more honesty from the industry.
It cannot be denied that we learn from mistakes of the past, and so the 2007-08 financial crisis is a lesson that keeps on giving. Ten years later, most banks are in stronger positions, but only because the crisis has changed all the rules on liquidity provision and has led to much tighter relationships between central banks, governments, funding markets and financial institutions.