Even the most conventional banks are introducing digital solutions—but few can claim to be completely digital. Poland’s mBank is not only a pioneer in digital banking but digital through and through, committed to offering the cutting-edge products and services that clients need and want via the mobile and online channels that are most convenient for them. In our interview, CEO Cezary Stypułkowski describes mBank’s intentions to innovate even more.
In a country known as a leader in the race to integrate digital technology into banking, Poland’s first internet-based bank, mBank, is at the front of the pack. At the heart of its success is a determination to match innovative solutions with customers’ best interests, with a special focus on maximising mobile and online delivery. mBank is being rewarded with exceptional organic expansion, as customers flock to this trendsetting bank.
In the old days, banks could work independently of others providing financial services, but not anymore. As the world becomes more interconnected, banks are being drawn into emerging ecosystems comprised of old and new players. Cooperation and integration are the names of the game for both incumbents and newcomers such as fintechs and virtual banks, but putting the blocks in place to build the infrastructure is easier said than done.