The quantum leaps made in payment technology over the past 10 years have transformed every part of the merchant acquiring landscape. Rampant M&A activity, the accelerating shift to ecommerce, and the influx of non-bank fintech players have up-ended tried and trusted business models.
COVID-19 has reinforced the dividing line between the developed and developing worlds. Recovery in developed countries, with high vaccination rates and generous fiscal stimuli, is impressive. But the situation is the opposite in developing nations. The future is as unpredictable as the virus, but experts are forecasting what may happen.
Repurpose Digital Transformation: It’s Not Just about the Technology, but the People We Serve and Lead
The pandemic has ignited banks’ digital transformations and stressed People as our key priority. Leading from the heart, closing the digital-skills gap, translating corporate purpose into action, undertaking a transformation that is strategically anchored and risk-balanced and maximizing customer experience, will propel banks into a better shared future.
If bank branches seem emptier these days, it is because a majority of staff are working from home, heeding COVID-19 restrictions. And most of them prefer the WFH arrangement. Banks have had to implement a number of operational changes to accommodate the WFH model, balancing employee health with productivity and accountability concerns.
Banking and baking have much in common: They both require the right ingredients combined perfectly to achieve success. In their quest to realize the full potential of automation technology to manage data, banks face a vast selection of ingredients. What specific innovations should they employ when creating integrated platforms that work?
As consumers continue to move more boldly into the digital realm, it has become increasingly clear that their personal data is of considerable value to different stakeholders. Whether it’s through their heart rates monitored by their watches, their geolocation data provided when they check into particular restaurants
As technology continues to advance at a rapid pace, financial institutions all across the world are under intense pressure to improve efficiency, reduce costs and boost productivity. Indeed, there is now a considerable global need for the financial-services industry to evolve comprehensively from traditional, age-old business models.
With COVID-19 still dominating the narrative across the global banking industry, arguably the biggest challenge lenders will face in 2021 is how best to maximise the customer experience amidst such a challenging environment. Indeed, given the low interest rates that have continued to weigh heavily on banks’ net interest income (NII)
The robots are taking our jobs—or are they? This has been one of the most hotly discussed subjects of recent years as the startling developmental leaps being made in technologies such as artificial intelligence (AI) and robotics continue to make automation more sentient, efficient and productive.
Although not a new concept, big data is now gaining the world’s attention like never before. Some call it the “new oil”, given its growing reputation as a valuable, largely untapped resource. Indeed, today we are seeing data being unleashed across many different walks of life, as a growing global consensus believes it could dramatically transform the way the world works.