A persistent problem in Africa is the financial-inclusion deficit. With 11 million citizens in South Africa alone being either underbanked or unbanked, the need to gather them into the banking fold is urgent. Recognizing this imperative, innovative teams such as Nedbank’s Retail and Business Banking have prioritised customer-centric digital avenues to reach more customers, entrenching themselves as the money experts who do good and give clients back the gift of time.
Nedbank is among South Africa’s top four banks, offering a range of wholesale and retail banking services to an equally varied clientele. In our interview, three of its top executives, Ciko Thomas, Mike Brown and Mfundo Nkuhlu, discuss a bank that aims to use its financial expertise “to do good for individuals, families, businesses and society”.
Simon Hughes of International Banker interviews Mr. Mike Brown, Group Chief Executive Officer of Nedbank on the recent political turbulence in South Africa, the challenges facing the bank and Nedbank’s future plans.