Ecuador’s Banco de la Producción S.A. – Produbanco is guided by its belief that its “essence” is its customers, setting the bar for customer service in Latin American banking. In 2014, Produbanco began a digital transformation that has taken it to new heights of innovation in customer delivery. CEO Ricardo Cuesta Delgado describes in detail the great lengths to which the bank is going to serve its customers even better.
One of Ecuador’s leading banks, Produbanco, has refused to allow unfavourable national economic circumstances to get it down. By staying true to its customer-centred culture, the bank is successfully fulfilling its long-term strategies. CEO Ricardo Cuesta discusses how the bank’s commitment to pushing its objectives forward by utilizing technology, exploiting its own brand, honouring CSR goals has paid big dividends, and not just financial.
Today International Banker is joined by Ricardo Cuesta, CEO of Produbanco, to discuss the bank’s continued strong year-end performance and commitment to innovation in retail banking.
Ecuador’s economy has been in recession for more than a year, but banking leader Produbanco has not receded with it. In fact, the bank has consistently proceeded by staying focused on its strategic plan, and it is set to advance further as economic conditions improve for the Latin American country.