Let’s start with the basics, The Second Payment Services Directive (PSD2) was officially published by the European Commission in December 2015 and follows on from the First Payment Services Directive (PSD1), which was implemented in 2009.
Introduced in 2015, PSD2 grants third party providers (TPPs) access to bank customers’ (both consumers and businesses) online account & payment services in a secure and regulated manner.
App developers are shooting ahead like missiles, struggling to outdo each other in the creativity department, and customers are loving them for it. But are banks keeping up, or have they been left out of the digital party, still struggling with outdated systems that simply “don’t do” technology all that well? 2017, characterized by the unexpected, is separating the serious contenders from the rest.
Change has become the key word for European Union banks, and the European Commission’s Revised Payment Services Directive, set to come into effect next January, promises to level the playing field for banks and fintechs as well as uphold consumer rights, while also possibly changing the face of traditional European banking beyond recognition. How are banks coping with the challenges and demands of the PSD2?
You may have come across “RTS” – yet another acronym in the jargon-riddled PSD2 legislation. The European Commission has set out the legislative framework for new Directive and has tasked the European Banking Authority (EBA) to define the Regulatory Technical Standards (RTS) for the implementation for PSD2.
At the heart of good customer service is responding to customer demands, needs and behaviors—thus banks are finding themselves faced with the necessity of responding to the burgeoning popularity of mobile and peer-to-peer payments amongst especially their younger customers. Hoping it will all go away isn’t an option; so how can banks create their own fast and secure instant-payments systems?
As the personal data of customers is more openly shared within the global digital community, the question arises: Who does it belong to? In Europe and the UK, new regulations are addressing the concerns consumers have about who is accessing their data and for what purpose, bringing both challenges and opportunities to financial institutions, which depend on customer data to effectively do business.
On the worldwide web, the more players involved especially in a financial-payment transaction, the greater the risk that someone in the cyber circle will attempt to commit fraud. Europe’s new PSD2 promises to offer consumers many advantages, including greater choice in payments providers, but banks must simultaneously install advanced fraud-detection platforms that correspond in intensity with increased customer-centric flexibility and value.
Incumbent banks face the prospect of operating in a more competitive environment with the introduction of the Payment Services Directive (PSD2) in January 2018. EU regulators want to increase competition, improve customer service, and promote the development of online and mobile payment systems.
Regulatory change is coming, geared towards increasing competition and innovation in retail banking. This is good news for customers. In August this year, the Competition and Markets Authority (CMA) released recommendations arising from its investigation into the retail banking sector.