The banking and insurance industries are dominated by well-known companies that are deeply embedded in the consumer consciousness. However, as technology has evolved, the competition from startups has intensified.
Lately, there seems to be a frenzy well fed by consulting firms in the enterprise world about digitisation and the necessity to “digitise” companies’ business models and operations.
As the landscape of financial services continues to change, it’s critical to stay ahead of the game. ATMs were groundbreaking achievements once upon a time, while more recently, mobile baking was the logical next step in banking’s maturation.
The financial services industry relies more on information technology than any other sector. That makes perfect sense given the high-speed and detail-oriented nature of the industry. Unfortunately, it’s costing a lot more to protect and maintain financial data these days.
Many bankers love blockchain for its potential to maximize efficiency and productivity while slashing costs and security risks. But the crypto-currencies, such as the (in)famous bitcoin, tied to it? Not so much—at least not across the board. While giving the thumbs up to distributed ledger technology for its advantages in areas such as trade finance, industry leaders are maintaining a wary eye on cryptos, due to disadvantages such as volatility.
Rarely has a technology been met with the excitement and trepidation that AI has. Because artificial intelligence not only matches but can surpass human intelligence, it is exciting as a means to improve speed, save cost and maximize accuracy—but menacing for its potential to displace human workers. Banks are embracing AI for its staggering benefits, while also acknowledging that it creates a few wrinkles that need ironing out.
Blockchain—a cryptographic, decentralized distributed ledger system—is gaining acceptance and prestige as its multiple advantages, such as immutability, become clear, even to normally cautious financial organisations. But it isn’t all smooth sailing. Especially in Europe, some of the new data and privacy regulations clash head-on with blockchain and its attendant crypto-currencies. Can the technology overcome these hurdles and continue on its path toward broad, industry-wide adoption?
Imagine you’re one of the nearly 40 million Tanzanians who live in a rural community. It would most likely take a day of your time and a considerable portion of your earnings just to travel to the nearest brick-and-mortar financial institution.
How can banks and financial institutions get through to the generation born in the 1980s and 1990s, the so-called “millennials”, also known as Generation Y, given their shorter attention spans and distrust of brand loyalty?
Anyone working in banking knows that customer expectations are charging ahead at full throttle, fuelled by technology advances. Fortunately banks can use innovations such as AI and IoT to meet customers where they are at, and a recent Fujitsu report shows they are doing—or planning to do—just that. So what can we reasonably expect banking to become as a result of this transformative process?