The Wells Fargo brand transitioned from top-notch to tarnished over the past decade after one of the United States’ leading banks became a case study in customer abuse. Under new leadership, the bank is diligently striving to meet the requirements placed on it by regulators and is experiencing renewed customer and shareholder trust; its fortunes may be reversing after a damaging period of highly publicised scandals and resulting disciplinary measures.
On December 15, US bank Goldman Sachs announced what many believe to be the strongest restrictions on fossil-fuel activity by any major bank in the United States. Most notably, the bank has become the first big American lender to restrict financing on any part of the oil-and-gas sector, with a particular focus on protecting the Arctic National Wildlife Refuge.
Make no mistake about it: Open banking will transform how the financial industry operates. The movement has yet to realize its potential, but the shift toward rich, data-led customer experiences is just around the corner.
The name of the Tax Cuts and Jobs Act of 2017 describes its purpose: slashing the US corporate tax rate from 35 to 21 percent would result in executives investing the resultant savings into growing their companies, increasing productivity, creating jobs, equalizing wage inequalities. If only the executives were on the same page. Instead, many are funnelling the lion’s share of the windfall into share buybacks, benefiting their investors.
The first week of August saw Facebook announce that it had drawn up proposals with major investment banks and credit-card companies to form data-sharing partnerships. According to the Wall Street Journal(WSJ),
Rarely has a technology been met with the excitement and trepidation that AI has. Because artificial intelligence not only matches but can surpass human intelligence, it is exciting as a means to improve speed, save cost and maximize accuracy—but menacing for its potential to displace human workers. Banks are embracing AI for its staggering benefits, while also acknowledging that it creates a few wrinkles that need ironing out.
In March, the US Senate reformed the 2010 Dodd-Frank Act by loosening its tight regulations on smaller financial organizations, welcome relief for those firms that have been struggling for eight long years with requirements targeted for larger, systemically important institutions during the aftermath of the 2008 financial crisis. Most are upbeat about the Senate bill, but how will it fare in the House of Representatives?
“Equal pay for equal work” has been a familiar mantra, and law in many countries, for decades—but does reality coincide, especially in the world of finance? Various studies have revealed disturbing gender pay gaps, and the push is on for banks around the globe to disclose wage data according to gender and ethnicity, something many seem reluctant to do.
Branding is everything when it comes to earning customers’ trust, and bad press can seriously damage a company’s reputation. But the root of the problem isn’t the branding or press — it’s the company’s culture.
In the aftermath of the United States 2016 presidential election, there has been much debate over whether Russian hackers interfered with the electoral process in order to help secure a victory for Donald Trump. Around the same time, however, it was revealed that Russia was the victim of cyberattacks of its own.