Fingerprint recognition has long been used as a means of identification but it has been given a 21st century boost in recent years with the launch of a new generation of smartphones. When Apple and Samsung released new devices with fingerprint sensor technology, biometrics suddenly went mainstream and, as consumers, we’ve quickly become familiar with the technology.
This year marks 50 years since the introduction of the first ATM, which was put into use by Barclays in its Enfield branch in north London on 27th June 1967. Technology has come a long way since this early version of the self-service systems we use today but one thing hasn’t changed – the need for robust security solutions is critical for ATMs around the world.
The digital transformation of society as a whole has changed the expectations of customer services within the financial services sector. As a result, retail banking operations face testing times as the industry goes through significant and rapid modernisation.
When I started my working life in a city centre branch in the early 90’s, the branch staff intimately knew the life stories of virtually everyone who walked through the door.