The word revolution isn’t used lightly, so when we are told that we are in the midst of Industrial Revolution 4.0, we can expect to see major changes—especially in that most fundamental of industries, banking. Providing guidance to their 33,000 strong membership, in the midst of the upheaval, is the UK’s Chartered Banker Institute, which through multiple avenues is preparing bank professionals, current and future, to serve their customers well during the transformation.
World Economic Forum
Diversity and inclusion have recently become top goals in the strategic policies of many banks, but how is execution matching up? Research continues to expose large gaps between good intentions on paper and good outcomes in practice. Diversity and inclusion are more than nice-sounding words; when realized, they boost profitability. Banks that go no further than prioritising these goals in mission statements miss out on playing the ace.
The hold traditional banking once exerted over consumer finances has seriously eroded in the Digital Age, with fintech presenting a formidable challenge to banking’s sovereignty. Customers are shrugging off any loyalty they may have had to their main banks and are opting for the providers with the most convenient, efficient, secure and, above all, speedy financial solutions. Can banks survive in the fintech world, and if so, how?
Balancing the Opportunities and Challenges of the New Era of Globalization with Social Inclusion and Sustainability Goals for All Stakeholders
The New Era of Globalization, propelled by the rapid technological advancements of the Fourth Industrial Revolution and widespread concern for sustainable development goals, would seem to be on a road undergirded by groundbreaking potential. Yet, there are potholes on the way, not the least arising from growing populist movements. What are some of the damaging risks to avoid and positive disruptive opportunities to foster along this uncharted path?
If it feels as if artificial intelligence is taking over, there’s a reason for it. It is. The democratization of AI has begun, and the technology is set to change the world as we once knew it. Banks won’t be left out of the transformation. While bank senior executives cheer the cost-saving and efficiency-boosting potential of AI, bank employees may fear for their jobs. But that’s where reskilling steps in
It’s not news that many economies of the developing world face barriers to financial inclusion, making it difficult for citizens to both borrow and save; but the good news is that help has arrived in the linking of mobile payments with remittances. From sub-Saharan Africa to Latin America and the Caribbean, mobile money is bringing the previously underbanked into the fold.
It makes good economic sense that when people work toward their own economic benefit, the economy, and society, as a whole benefits—but do these profitable conditions benefit all members of society, or are some left out? Today, fintech challengers are accomplishing what traditional banks have failed to fully achieve—providing fair and open access to basic financial services for all of the world’s citizens.
As political leaders joined business leaders from around the world at the 48th annual meeting of the world economic forum in Davos, the discussions offered great insight and an opportunity to debate some of the key themes facing financial services as it intersects with technology.