Malaysia is amongst Southeast Asia’s most prosperous nations, with consistently high economic growth. It is also amongst the region’s most progressive; one of its top five banks, Hong Leong Bank, is leading the widespread adoption of digital solutions in finance. We were pleased to be joined by two of HLB’s senior executives, Domenic Fuda and Charles Sik, to discuss HLB’s newest strategies toward being “digital at the core”.
Malaysia’s Hong Leong Bank is setting an example for how digital technology can transform a bank into a customer-service dynamo—not only in its home country of Malaysia but throughout Southeast Asia. From m-servicing to AI, HLB is unleashing digital innovation along with that all-important human touch better than just about anyone else, meeting its customers’ needs and wants at every point of contact.