Banking has gone digital. At last count, roughly 203 million consumers currently use some form of digital banking in the United States alone, up from 196.8 million in 2021. That number is projected to grow over the next three years to a total of 216.8 million. Because of this and the accelerated pace of technological innovation, banks, credit unions, and other financial institutions require a digital presence more than ever before — and not just an informational website about your available financial products and services.

In their efforts to generate alpha on investments, asset managers are increasingly investing in technologies such as artificial intelligence and machine learning to give them a competitive edge. But do they really attain an enduring advantage? Or does their long-term success hinge on the continued provision of excellent, tailored service?

Few ecosystems have changed as drastically in as short a time as the payment industry. A decade ago, most payments worldwide were made in cash. Today, digital payments dominate, a transition expedited by the pandemic. Three payment trends deserve special attention: digital wallets; buy now, pay later; and central bank digital currencies.

Finance teams the world over are grappling with the problem of invoice and payment fraud. Criminals continue to extract hard-earned cash out of businesses, who all too often are unprepared for this rampant type of fraud. It is a subject we research into heavily here at Medius. According to our latest Financial Professional Census, which canvassed 2,750 organisations