Why would anyone choose to work for a bank in the Digital Age? For several reasons. According to one chief innovation officer, if you enjoy challenge, energy, innovation, agility then the right bank is the right place for you. As banks face a pivotal moment, warding off inventive challengers on every side, the secret to their longevity resides in customer-centricity. Product value is still important, but so is consumer gratification.
Many of us struggle with the concept of carrying on a rewarding conversation with a chatbot, but recent improvements in artificial intelligence are making this technology increasingly more valuable to banks around the world. From helping banks to offer targeted customer products and services, to tightening the security of credit transactions, to cutting costs while improving employee engagement, AI’s contributions to making customer service better are too important to ignore.