How can banks and financial institutions get through to the generation born in the 1980s and 1990s, the so-called “millennials”, also known as Generation Y, given their shorter attention spans and distrust of brand loyalty?

Anyone working in banking knows that customer expectations are charging ahead at full throttle, fuelled by technology advances. Fortunately banks can use innovations such as AI and IoT to meet customers where they are at, and a recent Fujitsu report shows they are doing—or planning to do—just that. So what can we reasonably expect banking to become as a result of this transformative process?

There’s good and bad news for UK banks in the 2018 FIS PACE study on SMB banking, which surveyed hundreds of small-to-midsized businesses (SMBs) throughout the country. The good: 7 out of 10 SMB clients are satisfied by their banks’ performance.

Machines are capable of “thinking” faster than their human creators, but that doesn’t necessarily mean they think better. Computers have their place in helping humans, but that doesn’t mean it is wise to let them take their place. Machines make mistakes, too, although theirs are a little different than the ones humans make. Is there a middle ground at which computers and humans can work together effectively?