For many businesses, including banks, the office has moved into employees’ homes as a result of the COVID-19 lockdown, unleashing a slew of new, concerning security risks. How can banks, which need to safeguard their confidential documents perhaps more securely than any other firm, shore up their cyber-shields? An IT expert from a leading UK cloud-based challenger business bank provides several indispensable suggestions to stay safe while working from home.

Customers aren’t easy to please, as financial-services firms discover when they attempt to balance their clients’ needs for convenience and security. Are the two goals mutually exclusive? Fortunately, they are not in today’s age of digital solutions. Fraud prevention can work in tandem with customer-experience enhancement if a company’s teams work together. What actions can firms take to guarantee their delivery of products and services is both satisfying and safe?

Artificial intelligence, once the subject of science-fiction novels, is today regarded by financial institutions as a must-have. But the AI uptake can be challenging. How can banks turn this trendy buzz-term into a vital component of their day-to-day operations? The embarkation point is to begin the five steps toward making AI innovation a reality. From data to teams, the necessary resources are there to propel a bank into AI actualization.

The pandemic has prompted financial institutions to adapt fast, but the UK’s financial sector was already embroiled in a Brexit-induced metamorphosis. Although crises spawn revolutionary transformations, the sector’s need to transform digitally and accommodate regulations was in place beforehand. COVID-19 shifts the goalposts while offering opportunities for Britain’s fintechs to use their new-found freedom to innovate their way into a more prosperous future in which clients’ evolving needs are met.