The coronavirus pandemic is shifting the agenda for innovation in retail banking, with consumers seeking refuge in online and telephone banking in record numbers. Take a whistle-stop tour of the global technology trends taking off in the United Kingdom, as banks find opportunity in crisis. By promoting the digital self-service-banking methods used successfully elsewhere in the world, while respecting customer preferences, UK banks are finding a way through this challenge.
Access to cash is a staple requirement for the on-demand generation of consumers. Cash is still relied upon as a payment option and as such the general public want to be safe in the knowledge that they are never too far away from access to our favoured notes.