While COVID-19 is decimating some industries, it is giving a boost to others, including the employment of artificial intelligence in the banking industry. As customer access to human staff is curtailed with disruptions such as branch closures, well-configured chatbots and virtual assistants are stepping up to the plate. And the banks that are best equipped for AI implementation are enjoying such advantages as cost savings along with improved customer experience.
Interview with Mr. Arthit Sriumporn, Senior Vice President Commercial Banking of Siam Commercial Bank
Mr. Simon Hughes of International Banker interviews Mr. Arthit Sriumporn, Senior Vice President Commercial Banking, Siam Commercial Bank on the bank’s digital strategy, the philosophy of sufficiency economy and the company’s goal of being the most admired bank.
What does the future of digital mobility in commercial banking look like? Before one can answer that question, it’s important to look at its current status and that of the commercial banking space on the whole.