Technology Customer Experience: Key Pillars For Continuous Improvement by internationalbanker September 9, 2022 The rise of innovations such as decentralised finance, super apps, and the metaverse have provoked a raft of new ideas … Continue Reading September 9, 2022 0 FacebookTwitterPinterestEmail
Banking The Bank of 2030: A Customer-Centric Revolution by internationalbanker April 9, 2021 We are witnessing an evolution. Banking is changing in so many ways – the move away from cash, and even … Continue Reading April 9, 2021 1 FacebookTwitterPinterestEmail
Technology Personalised Automation: 21st Century Customer Service by internationalbanker July 6, 2016 The way consumers interact with financial institutions is fundamentally and rapidly changing, and this presents a huge opportunity – albeit … Continue Reading July 6, 2016 1 FacebookTwitterPinterestEmail
Technology From Product-centric to Customer-centric…Could Employees Be the Key? by internationalbanker March 2, 2016 In December the Bank of England announced that contrary to expert predictions, it would not in fact ask the UK’s … Continue Reading March 2, 2016 0 FacebookTwitterPinterestEmail