Our everyday lives are now embedded with personalised products, services and experiences. Whether it is what appears on our social media feeds, the new series Netflix suggests to us, clothing suppliers which will curate a new wardrobe selection, or supermarkets providing offers based on your previous purchases; personalisation now reaches almost every sector.
The huge global increase in connectivity, prompted by the launch of mobile devices, has affected banks just as much as retailers. As a result, financial institutions have had no choice but to put digital at the front and centre of their strategies – using technology to enhance the customer journey at every touch point
Open banking is set to send shockwaves through the UK’s banking industry in 2018. Consisting of the CMA’s open banking remedy and PSD2, the initiative will make it possible for financial institutions to share financial transactional data with third parties online, with the aim of improving people’s banking experience.
Access to cash is a staple requirement for the on-demand generation of consumers. Cash is still relied upon as a payment option and as such the general public want to be safe in the knowledge that they are never too far away from access to our favoured notes.
How the Evolution of Banking Services Enables Banks to Deliver Customer-Centric Visions of the Future
It’s the year 2027 and you need some cash. You go to the closest ATM but you don’t need to look around for your bank card. All you need is yourself because this machine can look you in the eye. It scans your irises for a match before a 3D