The payments industry has entered a new era. The way we transacted changed as we physically separated – accelerating the shift to digital commerce that was already underway long before the pandemic hit. And, the way consumers transact will continue to be shaped by this new normal long after the pandemic subsides.
It’s fair to say that 2020 has been among the most consequential years ever for the fintech (financial technology) industry. Thanks in no small part to a deadly pandemic that swept across much of the world, consumers, households and businesses alike have all had to depend on the digital world a whole lot more than at any time previously.