To best serve its customers, a bank needs to know who they are and what their needs and wants are. Cognitive intelligence, which uses technologies such as artificial intelligence to form predictive models based on customer data, equips banks to provide tailored solutions that raise the bar to new heights for product and service delivery.
The COVID-19 pandemic upended almost all industries, including investment banking. Once bustling trading floors quickly transformed into a dispersed network of home offices and new operational risk challenges arose. Technological innovations and an ever-evolving regulatory landscape have made archaic approaches to operational risk management ill-suited to tackle the complexity posed.
With useful data and information piling up in the financial realm, firms can use all the help they can get to more efficiently compile and employ it. Automation, which manifests itself in many forms, is a must for financial institutions. Natural language processing translates words into useful tools and applications that enable financial companies to be more compliant, profitable and sustainable and is experiencing increasing adoption in the financial industry.
Many of us struggle with the concept of carrying on a rewarding conversation with a chatbot, but recent improvements in artificial intelligence are making this technology increasingly more valuable to banks around the world. From helping banks to offer targeted customer products and services, to tightening the security of credit transactions, to cutting costs while improving employee engagement, AI’s contributions to making customer service better are too important to ignore.