Most banks have joined the rush to deploy generative AI to make business operations more efficient and effective and to …
Global Capability Centres (GCCs), or support centres of multinational corporations that provide specialised services, attract deep pools of talent, and …
Banks are losing customers, but not because of their products. They are falling short in providing a satisfying customer experience, …
In 2023, generative AI took the lead in financial technology, prompting banks to ask how this ground-breaking innovation could best …
On January 10th 2023, the Bank of England’s Prudential Regulation Authority (PRA) wrote to chief executives of financial services companies …
Banks are recovering from the pandemic in time for a likely recession. Many find that collaborating with their former rivals, …
It may well be a gloomy time for households and businesses alike, as soaring living costs continue to eat into …
Feeling unwelcome not only saps the victim’s joy but hurts job performance. Companies today recognize the importance of not only …
For years, countless Africans were unbanked, but a decade ago, mobile banking made a big difference, bringing many into the …