UK banks have achieved success in many areas, but when it comes to earning and retaining customer trust, they have fallen short. In an era of big bank failures, scandals and outright greed, public trust in the banking sector has been one of the main casualties. The good news is that it doesn’t have to be that way; banks can turn the tables and win back that crucial trust. But how?
Momentous Change Ltd
The Illusion of Stability Gives Way to the Reality of Change in Capital Markets: Introducing Scotland’s New Stock Exchange
Impact investing, which places social and environmental goals as equal partners with risk and reward, is continuing to reshape the financial sector worldwide. One example is the new impact-focused Scottish Stock Exchange, which will require companies seeking to list to meet the demands of today’s socially conscious investor. Capital markets are in a state of flux within a changing world, and it is incumbent upon all financial-sector players to face this reality.
Banks were created to work for and on behalf of their customers, and by staying true to that purpose, they earned their customers’ trust that they placed the financial interests of consumers at the centre of their operations. Over time, and partly due to financial crises, that trust has been eroded, and only a root-and-branch reform will recreate the societal purpose on which ethical banking was founded.